The Restoration & Refurbishment Company (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal Data We Collect
We may collect and process the following personal data:
- Name, email address, and telephone number
- Property address and details relating to restoration or refurbishment enquiries
- Communications sent via our website, email, or telephone
- Technical data such as IP address, browser type, device information, and website usage data
How We Collect Your Data
We collect personal data when you:
- Submit an enquiry via our website
- Contact us by phone or email
- Request a quotation or consultation
- Use our website (via cookies and similar technologies)
How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide quotations
- Deliver restoration and refurbishment services
- Communicate with you regarding your project
- Improve our website and services
- Meet legal, regulatory, and insurance obligations
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Consent – where you have provided clear consent (e.g. website contact forms)
- Contract – where processing is necessary to provide or perform services
- Legal obligation – where required to comply with the law
- Legitimate interests – for operating and improving our business, provided your rights are not overridden
Cookies and Similar Technologies
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help the website function correctly, enhance user experience, and provide information on how the website is used.
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (stored for a set period).
Types of Cookies We Use
a) Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as website security, page navigation, and access to contact forms. These cookies do not require consent.
b) Functional Cookies
Functional cookies remember your preferences, such as cookie consent settings, to improve website functionality. These cookies are not strictly necessary.
c) Analytics Cookies
We may use analytics tools (such as Google Analytics or similar) to understand how visitors use our website. These cookies collect anonymised information such as pages visited and time spent on the site. Analytics cookies are used only with your consent.
Cookies We Do Not Use
We do not use advertising, targeting, affiliate, or e-commerce-related cookies.
Managing Cookies
You can manage cookies through your browser settings at any time. Disabling cookies may affect website functionality.
Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:
- Website hosting and IT service providers
- Professional advisers (such as accountants or insurers)
- Subcontractors involved in service delivery (where applicable)
- Legal or regulatory authorities when required by law
All third parties are required to handle your data securely and in compliance with UK GDPR.
International Transfers
We do not transfer your personal data outside the UK. If this changes, appropriate safeguards will be put in place.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
Requests can be made using the contact page.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us.